Responsible Gaming
at 399bad

1. Our Commitment to Safe Play

At 399bad, responsible gaming is not an afterthought — it is built into the foundation of how we operate. We believe that online gaming and sports betting should be an enjoyable, recreational activity, not a source of financial hardship or personal distress. Our platform serves players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, and we take seriously our duty of care to every one of those players.

We are committed to providing transparent information about the risks associated with gambling, equipping players with practical tools to manage their activity, and maintaining a zero-tolerance stance on underage gambling. The 399bad responsible gaming framework is designed to empower players to make informed decisions about how they engage with our platform — and to provide immediate, stigma-free support when those decisions become difficult.

This page explains every responsible gaming measure available to 399bad players, how to access each tool, and where to turn if gambling is starting to feel like more than just entertainment. All responsible gaming services on 399bad are available free of charge, around the clock, 365 days a year.

2. Age Restriction & Verification

Protecting young people from the potential harms of gambling is one of 399bad's most fundamental responsibilities. We enforce a rigorous age verification process at multiple points in the player journey — starting at registration and continuing throughout the account lifecycle — to ensure that no one under 18 years of age can access real-money gaming services on our platform.

During registration, all players are required to confirm that they are 18 years of age or older. This declaration is legally binding under the terms of the 399bad Terms & Conditions. Players whose age cannot be confirmed through standard registration information will be required to complete a Know Your Customer (KYC) verification, submitting a valid Bangladesh National Identity Card (NID), passport, or equivalent government-issued document confirming their date of birth.

Until age verification is complete, deposit and withdrawal functionality on newly registered accounts is restricted. 399bad reserves the right to request age and identity verification at any point during the account's lifetime, not only at registration. Accounts under review may have withdrawals placed on hold until verification is successfully completed.

• At registration: All players must confirm they are 18+ and provide a date of birth.
• At KYC: National ID (NID), passport, or birth certificate scan required to confirm age for accounts that trigger verification checks.
• Ongoing monitoring: 399bad's compliance team monitors account behaviour for patterns that may indicate underage use.
• Device controls: Parents and guardians are encouraged to use device-level parental control software to prevent minors accessing gambling websites. See Section 7 — Protecting Minors for recommendations.
• Consequences of underage gambling: All funds associated with an underage account will be handled in accordance with applicable law. Winnings accrued during underage play are not payable.

3. Player Protection Tools

399bad provides a comprehensive suite of player protection tools that can be configured directly from your account settings panel. These tools are designed to give you meaningful control over how, how much, and how long you play. All limits take effect immediately upon being set and, where noted, include a mandatory cooling-off period before they can be relaxed or removed.

4. Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on 399bad. It is designed for players who feel that they need a meaningful, enforced break from gambling — whether as a precautionary measure or in response to a developing problem. 399bad takes self-exclusion requests extremely seriously and processes them with the highest priority.

Once a self-exclusion is activated, your account will be fully suspended for the duration you have selected. You will not be able to log in, deposit, or place bets. Any pending withdrawals at the time of exclusion will be processed to your registered payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard) within standard processing times. All marketing communications from 399bad will be suppressed for the duration of the exclusion.

To request self-exclusion, follow the steps below. The process is straightforward and confidential — our support team will not ask you to justify your decision or attempt to dissuade you from excluding.

1. 1

   Contact 399bad Support

   Reach our responsible gaming team via live chat (available 24/7 on the platform), email at [email protected] with the subject line "Self-Exclusion Request", or via WhatsApp at +880 1700-000000.

2. 2

   Confirm Your Identity

   Provide your registered account email address and confirm your identity so our team can locate your account securely. No additional KYC documents are required solely for self-exclusion.

3. 3

   Select Your Exclusion Period

   Choose from: 1 month, 3 months, 6 months, 1 year, or permanent exclusion. If you are unsure, our support team can help you understand the implications of each option — without any pressure.

4. 4

   Exclusion Activated Within 24 Hours

   Your self-exclusion will be processed and your account suspended within 24 hours of your confirmed request, usually much faster. You will receive an email confirmation once the exclusion is active.

5. 5

   Pending Balance Returned

   Any available balance in your account at the time of exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) within standard withdrawal processing times.

5. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise — especially in yourself. 399bad encourages all players to regularly reflect on how gambling fits into their lives and to take the warning signs below seriously if they recognise them. There is no shame in acknowledging a problem; taking action early makes recovery significantly easier.

The following behaviours are commonly associated with problematic gambling patterns. If you recognise several of these signs in your own behaviour, or in the behaviour of someone you care about, we encourage you to act now — see Section 6 for support resources available in Bangladesh.

• Spending more money on gambling than you originally planned or can afford
• Chasing losses — betting more to try to recover money already lost
• Lying to family or friends about how much time or money you spend gambling
• Gambling with money set aside for essential expenses such as rent, food, or bills
• Feeling anxious, irritable, or restless when you try to reduce or stop gambling
• Spending increasing amounts of time thinking about gambling or planning your next session
• Borrowing money from friends, family, or financial institutions to fund gambling
• Neglecting work, studies, or personal relationships because of gambling
• Using gambling as a way to escape problems, stress, anxiety, or depression
• Unsuccessful attempts to cut back or stop gambling despite wanting to
• Feeling guilt or shame about your gambling behaviour after the session ends
• Continuing to gamble even after significant financial, personal, or professional losses

6. Getting Help & Support

If you believe gambling is having a negative impact on your life, on the life of someone close to you, or on your financial stability, help is available. You do not need to be in crisis to seek support — reaching out early is always the right decision. 399bad's responsible gaming team is available 24/7, and there are broader support resources accessible across Bangladesh.

399bad also encourages players who are concerned about a friend or family member's gambling behaviour to reach out to our support team. We can provide guidance on how to approach the conversation, what resources are available, and what steps the affected person can take to get help. Family members and friends may contact us on behalf of a player without the player's knowledge — we will treat all such enquiries with complete confidentiality.

7. Protecting Minors

Even with 399bad's age verification controls in place, parents and guardians have an important role to play in ensuring that young people in their household cannot access online gambling services. The most effective protection combines platform-level controls with home-level supervision and filtering software.

We strongly recommend that any household with minors install a reputable parental control or internet filtering solution on all shared devices. These tools allow you to block entire categories of websites — including gambling — and are available for Android, iOS, Windows, and Mac devices. Many are available free of charge or at minimal cost.

• Keep login credentials private: Never share your 399bad username or password with children or teenagers, even casually. Use a unique, strong password and store it securely.
• Use device-level parental controls: Enable built-in parental controls on Android (Google Family Link), iOS (Screen Time), Windows (Family Safety), or Mac (Screen Time) to block gambling-related content at the device level.
• Install dedicated filtering software: Consider reputable third-party tools such as Net Nanny, Qustodio, or Bark to restrict access to gambling websites across all browsers on shared devices.
• Monitor browser history: Regularly review browsing activity on shared family devices to detect any attempts to access gambling platforms.
• Educate young people: Have open, age-appropriate conversations with children about the risks and realities of gambling. Early education is one of the most effective preventive measures available.
• Report underage access attempts: If you believe a minor has accessed or attempted to access a 399bad account, contact us immediately at [email protected]. We will act on such reports swiftly.

8. Contact Our Responsible Gaming Team

399bad's dedicated responsible gaming team is available around the clock to assist with any of the tools, requests, or concerns described on this page. Whether you want to set a deposit limit, activate a cool-off period, request self-exclusion, ask about your account activity, or simply talk through a concern, our team is ready to help without judgement.

All responsible gaming requests are treated as the highest priority in our support queue. Requests submitted via email or live chat are acknowledged within 15 minutes and fully actioned within 24 hours — in most cases significantly faster. No responsible gaming request will ever be deprioritised or delayed.

We also welcome feedback on how 399bad's responsible gaming programme can be improved. If you have a suggestion, a concern about our practices, or a complaint related to responsible gaming, please contact us at the same address. All feedback is reviewed by our responsible gaming management team and taken seriously.

Last reviewed: 1 January 2026. This Responsible Gaming policy is reviewed at least annually and updated whenever our tools, processes, or applicable guidance changes. Players are encouraged to revisit this page regularly.