Terms & Conditions — 399bad Online Casino & Betting

1. General Terms & Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "the User") and 399bad ("the Platform", "we", "us", "our"). By accessing the 399bad website at https://399bad.bid, creating a player account, depositing funds, or participating in any game, bet, promotion, or service offered through the platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with the Privacy Policy and the Responsible Gaming Policy, both of which are incorporated herein by reference.

399bad operates as an online casino and sports betting platform serving adult players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. All services are provided in Bangladesh Taka (BDT, ৳) and are designed to be accessed via mobile and desktop browsers without requiring a dedicated application download.

These Terms apply to all products and services offered under the 399bad brand, including but not limited to: online slot games, live casino tables, crash games, keno, and the sports betting sportsbook covering cricket, football, kabaddi, and other markets. If you access the platform through any third-party link or referral, these Terms apply equally to your use.

2. Eligibility & Age Restriction

Use of the 399bad platform is strictly restricted to individuals who meet all of the following eligibility criteria at the time of registration and throughout the duration of their account:

• Minimum age: You must be 18 years of age or older. 399bad operates a strict 18+ policy and does not permit underage gambling under any circumstances.
• Residency: You must be a resident of or physically located in a jurisdiction where online gambling is not prohibited under local law at the time of participation.
• Legal capacity: You must have the full legal capacity to enter into a binding contract under the laws applicable to your location.
• Single account: You may hold only one registered account on 399bad. Duplicate accounts are prohibited and may result in permanent suspension and forfeiture of balances.
• Not self-excluded: You must not be subject to a voluntary or mandatory self-exclusion order on 399bad or any other gaming platform where such exclusion may extend to 399bad.
• Not a prohibited person: You must not be a director, employee, agent, contractor, or close family member of a director or employee of 399bad or any affiliated entity.

399bad reserves the right to request age verification documentation — including a valid National ID Card (NID), passport, or birth certificate — at any stage of the account lifecycle. Where a player fails to provide satisfactory verification within the timeframe requested, the account may be suspended and any pending withdrawal held until verification is complete.

3. Account Registration & Security

To access the full range of services at 399bad, you must register a player account by providing accurate, complete, and up-to-date personal information. This includes your legal full name, date of birth, residential address, mobile number, and a valid email address. You agree to notify 399bad promptly if any of the details associated with your account change.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. 399bad will never ask for your password via email, live chat, telephone, or any other communication channel. If you receive any communication purporting to be from 399bad requesting your password, you should treat it as fraudulent and contact our support team immediately at [email protected].

• Strong password: You must use a password that is sufficiently complex. 399bad recommends a minimum of eight characters including uppercase letters, numbers, and special characters.
• Two-Factor Authentication (2FA): 399bad offers 2FA as an additional account security layer. Players are strongly encouraged to enable 2FA from their account settings panel.
• Session security: Always log out from shared or public devices. 399bad is not liable for losses arising from unauthorised account access resulting from your failure to secure your login credentials.
• Account sharing: Your account is strictly personal and non-transferable. You must not allow any other person to access or use your account on your behalf.
• KYC verification: Identity verification ("Know Your Customer" or KYC) is required before processing your first withdrawal. Documents accepted include NID, passport, or driver's licence together with a recent utility bill or bank statement confirming your address.

399bad stores all account data in accordance with its Privacy Policy, using industry-standard encryption and access controls. Player financial data — including mobile wallet credentials and card details — is never stored directly on 399bad servers; all sensitive payment information is tokenised and held by the respective payment provider.

4. Deposits, Withdrawals & Payments

All transactions on 399bad are conducted in Bangladesh Taka (BDT, ৳). The following payment methods are supported for deposits and withdrawals:

• Same-method withdrawal policy: Withdrawals are processed back to the same payment method used for the deposit. This is a security requirement and cannot be waived.
• No 399bad withdrawal fees: 399bad does not charge processing fees on withdrawals. Your payment provider may apply their own standard fees, which are outside 399bad's control.
• Withdrawal verification: 399bad reserves the right to perform additional verification checks before processing any withdrawal, particularly for first withdrawals, large amounts, or accounts flagged by automated risk systems.
• Pending bonus restriction: Withdrawals may not be processed while an active bonus with incomplete wagering requirements remains on the account. The player must either complete the wagering requirement or forfeit the bonus balance before withdrawing.
• Currency: All account balances, wagers, winnings, and promotional credits are denominated in BDT (৳). 399bad does not accept deposits or pay out in foreign currencies.
• Third-party payments: Deposits using a payment method registered to a third party are strictly prohibited. All payment methods used on 399bad must be registered in the account holder's own name.

399bad reserves the right to temporarily hold withdrawals for up to 48 hours for security review purposes. In such cases, the player will be notified via the email address registered to their account. If additional documentation is required to release the withdrawal, the player will be given a reasonable opportunity to provide it.

5. Bonuses & Promotions

399bad offers a range of promotional incentives to both new and existing players, including welcome bonuses, reload bonuses, cashback offers, free spins, and seasonal promotions tied to BPL season, IPL, Eid, Ramadan, Pohela Boishakh, Victory Day, and other calendar events. All bonuses are credited in BDT and are subject to the general terms below as well as any specific terms attached to each individual promotion.

• Wagering requirements: All bonus funds are subject to a wagering requirement that must be completed before the bonus balance or any winnings derived from it can be withdrawn. The specific wagering multiplier and qualifying games are stated in each promotion's individual terms.
• One bonus at a time: Only one bonus may be active on a player's account at any given time. Players must complete or forfeit the current bonus before claiming a new one.
• Eligibility: Bonuses are available to verified players aged 18 and above. 399bad reserves the right to exclude certain players from specific promotions at its discretion.
• No abuse: Bonus abuse — including creating multiple accounts to claim the same bonus, using strategies designed to guarantee profit from bonus funds, or coordinating with other players to exploit bonus terms — is strictly prohibited and will result in forfeiture of all associated balances and account suspension.
• Expiry: Bonus funds and any free spin winnings not used within the validity period stated in the promotion terms will expire and be removed from the account balance automatically.
• Seasonal promotions: Promotional offers tied to BPL, IPL, T20 World Cup, Eid, and other seasonal events are time-limited and subject to availability. 399bad reserves the right to modify or withdraw any promotion without prior notice if operational circumstances require it.
• Promotional changes: 399bad reserves the right to change the terms of any ongoing promotion at any time. Material changes will be communicated to affected players via email or platform notification with reasonable notice where practicable.

6. Betting & Gaming Rules

All games and betting markets on 399bad operate under the following general rules. Individual game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may also apply their own supplementary rules, which are displayed within the game interface or on the provider's own information pages.

• RNG certification: All slot games and non-live casino games use certified Random Number Generator (RNG) technology. Results are statistically random and cannot be predicted or influenced by the player or by 399bad.
• Live casino: Live casino games are facilitated by real human dealers via live video stream. The rules of each game variant (e.g., Speed Baccarat, Lightning Roulette, Andar Bahar) are displayed within the live game interface.
• Sportsbook: Bet settlement follows the rules of the relevant sport and market type. Cricket bet settlement follows internationally accepted cricket rules as interpreted by 399bad's sportsbook trading team. BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures are covered.
• Void bets: 399bad reserves the right to void any bet that was placed on an event cancelled, postponed, or otherwise rendered void under the applicable sports rules. Voided bet stakes are returned to the player's account balance.
• Minimum and maximum stakes: Minimum and maximum bet limits are displayed within each game or betting market and may vary by product, market, and player account tier.
• Technical failures: In the event of a verifiable technical failure affecting a game round or bet, 399bad will resolve the matter in accordance with the game provider's certification protocols and, where applicable, will refund the affected stake. Winnings from technically compromised game rounds may be withheld pending investigation.
• Disconnection: If a player's internet connection is lost during a game round, the game will continue according to its programmed logic. 399bad is not liable for losses arising from a player's own connection issues.

7. User Obligations & Prohibited Conduct

As a condition of using 399bad, you agree to comply with all applicable laws and regulations, and to use the platform solely for its intended purpose of personal entertainment. The following conduct is strictly prohibited:

• Fraud: Any attempt to defraud 399bad or other players, including the use of stolen payment credentials, chargebacks initiated in bad faith, or misrepresentation of identity.
• Money laundering: Using the 399bad platform to deposit, transfer, or withdraw funds derived from illegal activity is strictly prohibited and may be reported to the relevant authorities.
• Automated play: The use of bots, scripts, artificial intelligence tools, or any automated system to place bets or play games on 399bad is prohibited. All play must be conducted manually by the registered account holder.
• Collusion: Coordinating with other players to gain an unfair advantage in any game or betting market — including but not limited to chip dumping in poker or match-fixing bets in the sportsbook — is a serious breach of these Terms.
• Exploiting software errors: Deliberately exploiting any bug, glitch, or error in the 399bad platform or a game provided by a third-party supplier is prohibited. Any winnings gained through such exploitation may be void and withheld.
• Account trading: Selling, transferring, or purchasing 399bad player accounts is prohibited. Accounts are strictly personal and non-transferable.
• Abusive behaviour: Any abusive, threatening, or offensive communications directed at 399bad staff or other players via any channel — including live chat, email, or social media — will not be tolerated and may result in immediate account suspension.

399bad employs automated fraud detection and risk management systems that monitor account activity continuously. Where suspicious activity is detected, 399bad reserves the right to temporarily freeze account access, hold pending transactions, and request additional documentation without prior notice. Players found to be in breach of these obligations may face permanent account suspension and forfeiture of all balances.

8. Account Suspension & Closure

399bad reserves the right to suspend, restrict, or permanently close a player account at its sole discretion in the event of any breach of these Terms, suspected fraudulent activity, failure to complete KYC verification within required timeframes, or any other circumstance where continued access poses a risk to the integrity of the platform or other players.

• Voluntary closure: Players may request the closure of their 399bad account at any time by contacting support at [email protected]. Prior to closure, all active bonuses will be removed, and any real-money balance remaining above the minimum withdrawal threshold will be processed back to the player's registered payment method.
• Self-exclusion closure: Players who activate a self-exclusion via the responsible gaming tools in their account settings will have their account locked for the chosen exclusion period. During self-exclusion, the account cannot be accessed, deposits cannot be made, and marketing communications will be suppressed.
• Involuntary suspension: Where 399bad suspends an account for investigation, the player will be notified by email. If the investigation concludes in the player's favour, access will be restored promptly and any held funds released. If a breach of these Terms is confirmed, 399bad reserves the right to withhold funds pending further review.
• Dormant accounts: Accounts with no login activity for a period of 12 consecutive months are considered dormant. 399bad may apply an inactivity fee of ৳200 per month to dormant account balances, following written notification to the registered email address. Players may reactivate their account at any time by logging in.

9. Limitation of Liability

To the fullest extent permitted by applicable law, 399bad shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from your use of or inability to use the platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

• Platform availability: 399bad aims for 99.9% uptime but does not guarantee uninterrupted access. Scheduled maintenance, emergency downtime, or events outside 399bad's reasonable control (including internet infrastructure failures or actions by third-party providers) may temporarily affect service availability.
• Third-party game providers: 399bad is not liable for errors, malfunctions, or losses arising from the software of third-party game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Such matters are governed by the respective provider's own certification and dispute resolution processes.
• Connection losses: 399bad is not responsible for losses arising from a player's internet connection failure, device malfunction, or browser incompatibility during a game session.
• Incorrect information: 399bad is not liable for losses arising from a player acting on inaccurate odds, market descriptions, or game information that was displayed as a result of a data feed error, provided 399bad acts promptly to correct the error upon discovery.
• Maximum liability: In all circumstances where 399bad is found liable to a player, the maximum aggregate liability shall not exceed the total amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim.

10. Amendments to These Terms

399bad reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, 399bad will notify registered players via email to the address on their account, and will update the "Last updated" date at the top of this page. The revised Terms will take effect from the date of notification unless otherwise stated.

Your continued use of the 399bad platform following notification of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must stop using the platform and may request account closure in accordance with Section 8 above. 399bad will not apply changes retroactively to bets or transactions that were completed prior to the effective date of any amendment.

For queries about these Terms & Conditions, contact the 399bad support team:

• Email: [email protected] — responses within 24 hours (BST)
• Live Chat: Available 24/7 via the platform, staffed in Bangladesh Standard Time (UTC+6)
• WhatsApp: +880 1700-000000 — plain text only, no sensitive data

For responsible gaming support, including deposit limit requests or self-exclusion, visit our dedicated Responsible Gaming page or contact support directly. 399bad's responsible gaming team is available 24/7 and will never discourage a player from using self-protection tools.